Return Policy

Element Pet Products strives to only provide the very best goods for your pet. If for any reason you are unsatisfied simply let us know within 30 days and we will refund your full purchase price less shipping and handling charges. Element Pet Products items must be in original packaging and in like new condition. Customer returns are responsible for return shipping to Element Pet Products. After  30 days any returns for non warranty issues are at the discretion of Element Pet Products. 

Return Procedure-

Must be returned within 30 days

Item must be in “like new” condition

Obtain return authorization at returns@halobowl.com prior to return shipment

Please allow 10 days for inspection and for credit to be issued to your account

Returns without a return authorization may be refused

Returns that don’t meet return criteria subject to a 20% restocking consideration